Help
At Culaidh, every piece is prepared with meticulous care. Please allow up to 3 working days for your order to be processed and dispatched. While we endeavour to expedite your delivery, please note that select garments are crafted to order or available for pre-order; we kindly ask that you review individual product descriptions for specific lead times. Should any unexpected delays arise, we will be in contact directly.
Estimated transit times:
For any inquiries regarding shipping rates or estimated delivery may be subject to local import duties and taxes; these charges are beyond our control, and we cannot provide specific estimates. Should your order not arrive within the expected timeframe, or if you have any other questions, please contact our team at hello@culaidh.com.
We are pleased to offer shipping to a broad range of international destinations. Please note that your order may be subject to local import duties upon arrival. As delivery windows vary by location, please contact us at hello@culaidh.com for further information.
We want you to be delighted with your purchase. If you are not entirely satisfied, you may return your item for an exchange or a full refund within 14 days of receipt. Should you wish to arrange an exchange or refund, please email us at hello@culaidh.com with your request, and we shall create a returns label for you. The package can then be dropped off at any DPD drop off location where the label can be printed.
We kindly request that all returns are sent back in their original, pristine unworn condition—carefully folded in the original packaging with all tags, cards and boxes sent with your order are included with your return. Please note that any damage or costs incurred for professional cleaning will be the responsibility of the customer. In addition, any items returned to Culaidh that have been worn with tags removed will not be accepted for a refund and returned to the Customer without authorisation. Our tags are security sealed, once removed they can not be re attached, thus if removed, this item is no longer deemed returnable.
Please note, returns are at the customer's cost unless faulty/damaged. This cost will be deducted from the refund amount, costing £8. Parcels that are returned to us remain the customer's responsibility until received by Culaidh. The refund/exchange will not be processed until we have received the package. Culaidh does not accept liability for returned goods, therefore lost returns will not be refunded. Therefore we would suggest using DPD courier services as recommended, and keeping your tracking details until we have confirmed a safe receipt.
Please allow up to 10 working days from the date of receipt for our team to log and process your return. Once your return has been safely received, we will examine it for any signs of wear or damage, only after these checks have taken place will we issue the refund. Refunds are only made to the card used to purchase any Culaidh garment.
Banks may take up to 10 working days to make credit/debit card refunds. Culaidh does not accept liability for the length of time a bank may take to process refunds.
Please email hello@culaidh.com on the day of receipt of your order if any item has been delivered without tags or is faulty.
In addition to the above information, please be aware that all 'Import Fees' are not refunded for shipments being returned from outside the United Kingdom. If you return an item from within the EU, you should be entitled to a VAT & Duty refund if you contact your local customs office with proof of return.
Cancellations
If you changed your mind about your order, you have up until one hour after order placement to cancel the order by emailing our team on: hello@culaidh.com